Return & Refund Policy

Thank you for supporting our photography. Every print is created with care and attention to quality, and we want you to be completely satisfied with your purchase.

Made-to-Order Prints

Unless otherwise noted, our prints are produced after an order is placed. Because each piece is made specifically for you, we do not accept returns or exchanges for reasons such as:

  • Ordering the wrong size.

  • Changing your mind after placing an order.

  • Personal preference or décor compatibility.

  • Minor color variations between your screen and the finished print.

Please review your order carefully before confirming your purchase. If you have any questions about sizing, materials, or print options, we're happy to help before your order is finalized.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, contains a manufacturing defect, or you receive the wrong item, please contact us within 7 days of the confirmed delivery date.

To help us resolve the issue quickly, please include:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the product.

  • Photographs of the shipping packaging, when applicable.

Once your request has been reviewed, we will determine the appropriate solution. Depending on the situation, this may include a replacement print or a refund if a replacement cannot reasonably be provided.

What Is Considered a Defect?

Examples of issues that may qualify include:

  • Damage caused during shipping.

  • Manufacturing or printing defects.

  • Receiving the wrong photograph, size, or product.

  • Significant flaws that affect the quality or presentation of the artwork.

Normal variations in printing materials or slight differences in color are not considered defects.

Color Accuracy

We make every effort to ensure our photographs are represented as accurately as possible. However, colors may vary slightly between what you see on your screen and the final printed product due to differences in monitor calibration, device settings, printing materials, and viewing conditions.

These natural variations are expected and are not considered defects.

Returns & Exchanges

Because our artwork is made to order and created specifically for each customer, we do not accept returns or exchanges for:

  • Change of mind.

  • Incorrect size selected.

  • Personal preference.

  • Color variations caused by screen settings.

  • Requests made after the 7-day inspection period.

Lost Packages

If your shipment appears to be lost in transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the shipment. If the package is confirmed lost, we will determine the appropriate resolution, which may include sending a replacement or issuing a refund when appropriate.

Shipping Delays

Delivery estimates are provided by the shipping carrier and are not guaranteed.

Once an order has shipped, we are not responsible for delays caused by weather, holidays, customs processing, carrier interruptions, or other circumstances beyond our control.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect or incomplete address is provided, additional shipping charges or a replacement order may be required at the customer's expense.

International Orders

We proudly accept international orders whenever shipping is available.

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country.

Delivery times for international shipments may vary, and customs processing may result in delays that are outside our control.

Future Products

This Return & Refund Policy applies to all photography print products offered through our gallery, including paper prints, canvas prints, framed prints, metal prints, acrylic prints, limited edition artwork, and any future print products unless otherwise stated.

Questions

If you have any questions before placing your order, please don't hesitate to contact us. We're always happy to help you choose the right artwork, size, and print option before your purchase.

Thank you for supporting independent photography and allowing us to share our work with you.